Innovative HR Solutions, LLC

Wednesday, February 26, 2020

What is an HR Metric that is Useful Today and how Does this Metric Impact Fairness?


The Human Resource profession over the past several decades has become much more sophisticated by utilizing metrics to examine employee trends.  Our profession has become better at anticipating future challenges and opportunities through the use of metrics that evaluate historical patterns and trends.  As a result, we are better able to respond to on-the-job challenges.  Metrics are also a common measurement across all professions and are used as a way to hold people accountable.  One key metric that is being used by thousands of HR professionals is the employee engagement survey.

Using normative data is important for our clients as this information serves as a benchmark which allows a company to compare their own mean scores with the client base.  Normative scores are updated continuously and, due to the size of our database, we can utilize a 99.9% confidence interval, resulting in a margin of error of +.01.  This means that our clients have a high level of confidence in the data they receive.  In the past, clients have often requested that we provide benchmark data against their industry or region in the country.  Today, however, we have begun to see a shift from benchmarking within one's own industry toward benchmarking against other “best places to work”. This is particularly true with regard to benchmarking in the areas of organizational climate, culture, engagement, management and leadership.

One key goal of conducting an engagement survey is to assess the relationship between the employee and one’s manager.  Management effectiveness is very important data point as our survey data indicates that an employee’s manager is critical to an employee’s job satisfaction, engagement and retention.  Today many organizations are experiencing moderate to high levels of satisfaction with respect to employee management relations.  Maintaining and improving employee relations and management practices has a lasting effect with respect to overall employee satisfaction.  The survey statement “People are treated the same at the company regardless of race, gender, age, ethnicity or other differences” received a rating of 3.84 in 2020; however, in 2001, the same statement achieved a rating of 3.33.  This development indicates that significant improvement with respect to being treated fairly has occurred over the past twenty years.  Equal treatment of all employees will continue to be a challenge for the future to ensure that employee treatment does not decline.  One way to ensure the strengthening of this value is to continuously enhance managers communication and performance management skills.  This will help ensure that fair and consistent leadership practices are driving their management actions.

HR is the most appropriate department for explaining and addressing employee concerns with respect to fairness and the data suggests that significant improvement has occurred over the past two decades.

Wednesday, January 29, 2020

Is America Facing a Skills Gap and How Can a Culture of Learning Address this Challenge?


Today, in the United States a skills gap is becoming more of an issue as many skilled American’s are retiring and the gap between what employers need and what their employees can actually deliver is becoming significantly wider.  Organizations with a neglected culture of learning may experience high turnover, struggle to retain customers, and may ultimately fail. Organizations with a culture of learning which addresses the skills gap typically thrive by cultivating their employees through learning opportunities and on-going professional growth.  While the skills gap will only worsen over time, there is hope for the pro-active employer that is willing to address this issue.  To meet this challenge, HR leaders can plan and anticipate gaps in employee skills by implementing a series of initiatives which will hopefully reduce this gap.

Conduct a Needs Assessment Survey

Companies today that encourage the collection of employee data and metrics will be in a better position to address the skills gap challenge.  It is often the employees that understand what they require in order to be more efficient, productive and successful on the job.  Human Resources should consider conducting a needs assessment to evaluate the skills require in order to determine what training programs should be considered and who should be made available for this additional support.  Training programs to improve employee skills can include both technical training, certifications as well as soft-skill training.  A survey to determine where the gaps in knowledge should be conducted and then discussed with the employee to develop a plan to meet the employee needs and the requirements of the job.

Create Succession Plans for Key Positions

Succession planning is a step-by-step process for identifying and developing new leaders typically at the exempt level.  Successful succession plans also increase the availability of experienced and capable employees that are prepared to assume these new roles as they become available.  The goal is to replace the departing employee as quickly and efficiently as possible with limited interruption to the business.  Succession planning requires an in-depth understanding of the skills the organization needs and the ability to identify key players who have those skills and could step into a new role and be successful.  Sensible succession plans also require that incumbent employees be suited for a series of positions of greater responsibility.  Fulfilling that objective entails matching individual talents with required tasks. A job analysis to determine any skills gap will reveal where there are deficiencies that are impacting performance.

Support a Culture of Learning

Professional development programs are designed to enhance professional acumen and/or advance an employee’s worth to the organization.  Building a learning culture will encourage creativity, innovation and if successful reduce turnover over time.  A culture of learning needs to establish clear links between learning, performance and the strategic goals of the company.  While the company supports the programs that will bridge any gaps in skills the employee needs to be held accountable for their own development plan.  The company needs to make the employee available for training, provide the financial resources and budget to support the culture of learning

Finally, the question that every company faces as it considers a learning culture is its readiness to embrace and support such a program. With the skill gap becoming a bigger issue in the future the HR professional will need to support, promote and encourage their organization to develop a learning culture. This will enable the organization not just to survive in a very competitive business environment but grow and thrive.

Monday, November 25, 2019

Why is On-going Professional Development Critical for the HR Professional?


Professional development and the opportunity to learn and grow is very important for the small business owner.  Learning best practices will assist owners, managers and individual contributors understand what is happening not only in their industry but in other industries as well.  The cross-transfer of technology and new management practices and techniques assist the business owner in trying out new and innovative programs at work.  Professional development and training programs should focus on two key training strategies:

Business, Revenue and Sales Growth Training

Creating a high performance work environment will allow you and your employees to make the transition from selling a product or service to selling a solution.  The value of making this transition will ensure that sales practices and processes are consistent yet meet the needs of the customer.  For small business the “sales” component is typically the most important component.  Attracting new business as well as retaining current customers are key to one’s success.  Furthermore, retaining your skilled in-house talent is critical for the company and the culture.  There are many local resources for business owners to learn new skills that can increase the bottom line.  These resources focus on assisting new as well as seasoned business owners in a variety of industries include manufacturing, retail, and general management.

Employee Satisfaction & Loyalty

An increase in employee loyalty can also boost profits and productivity.  Research has shown that satisfied employees lead to greater profitability and growth.   Allocating training dollars can also reduce turnover, improve product knowledge and diagnose any performance issues of key employees.  Creating a high performance culture of learning will identify the strengths and weaknesses of the individual.  Small businesses today want to understand how they can secure more creativity and support from their employees.  On-going training will allow for business owners to determine how to execute the best strategy from the employee’s perspective by enriching their jobs and assisting them with fine-tuning their skills.

As small business owners it is very important that you remain current and up to date to ensure that you are managing your business and people properly.

Thursday, November 21, 2019

How to Make the Employee Survey Process Successful?


Potential clients will often approach our firm and indicate that they want to conduct an employee survey to find out what the employees are thinking.  The motives of the Human Resource leaders in making this inquiry are based upon a need to discover what is happening in the trenches and take action where necessary.  Even though the HR leaders want to do what is right they often get lost in the process and don’t take the long-term perspective.  In order to have a successful outcome we recommend that our clients follow a four step process to determine if an employee survey is the most appropriate means of evaluating satisfaction and engagement.  Here are the recommended steps to ensure a successful survey:

Step #1:  Define engagement and inform the employees what this means and how engagement supports the business.  Our definition of engagement is as follows:  “Employee engagement is the relationship between an organization and its employees.  An engaged employee is one who subscribes to the values and goals of the organization and works to ensure success.” Engagement varies by industry and employer and much like a mission statement, engagement should have the support of the organization by being published and marketed through-out the company.

Step #2:  An engagement index is a numerical value that quantifies engaged employees that are aligned and fully support the success of the organization in contrast to those that are disengaged.  Organizations that score high are typically successful and have a dynamic leadership team with high employee engagement.  They also have a clearly defined operational succession plan, a supportive administrative infrastructure, and programs and policies to support enhanced productivity.  These engagement indicators are interdependent – good leaders make good business decisions; progressive compensation and benefits programs attract and retain employees; employee engagement drives income and productivity.  Ensure that the leaders of the organization understand how these values impact productivity and the bottom-line.  Only with the leaders buy-in of an engagement index with the survey process be successful.  

Step #3:  An engagement survey is not an isolated event but rather the process to improve employee satisfaction and make your company an employer of choice.  While measurement is key to the program’s success the action planning process will make or break the initiative.  If managers are not held accountable, assume responsibility and be held accountable for improvement this program will not be successful.  HR needs to transition from “running a survey” to supporting the needs of the business by working with key leaders to develop action plans and accountability measures based upon the data collected during the survey process.  

Step #4:  Ensure that a process for following-up on the agreed upon action plans is adhered to and becomes part of the company culture.  If a consistent process is not established the survey process will be lost by newer initiatives, a business crisis or change in personnel.  Our experience has shown that if quarterly meetings are scheduled to ensure accountability the process is much more successful.  In addition, follow-up surveys to evaluate trends and long-term employee satisfaction and engagement will support progressive business practices.  

In conclusion, employers today face extraordinary challenges with respect to managing the business and at the same time meeting the needs of their employees.  Human Resources leaders need to take the long-term perspective with respect to engagement and the survey process.


Tuesday, October 22, 2019

Why Does HR Need a Good On-Boarding Process?


New employees want to be successful on the job and they want to be as productive as possible.  They want to offer solutions; help grow the business and support their colleagues.  However, new hires to the organization are often given little support, provided limited training and  are expected to be contributing immediately.  As HR professionals what can we do to ensure that new hires are successful.  Outlined below is a five point program to ensure that the on-boarding process is successful. 

1.  Ensure that all new hires regardless of employee classification participate in the on-boarding process.  While they would initially report to their department manager their 3 to 5 day orientation to the company would allow them to learn about the company, meet other employees that are new to the organization and gain a perspective that will assist them for the future.  Key to the success of an on-boarding initiative is the leadership teams support for the program and their willingness to not only release their new hire for orientation but to also participate and share their experiences with the new hires.

2. Working with the key managers in the organization; a formal on-boarding process, coordinated by the HR department will introduce the new hire to the company.  Two programs; one for exempts and the other for non-exempts should be considered.  The goal is to offer these two types of employees an introduction into the organization that is similar in scope only the exempt orientation is focused on the business strategy and the non-exempt is focused on the tactical.

3.  The orientation program should be kicked-off by one of the executives (preferably a C-suite individual) that will share their role at the company with the new hires and their successes and challenges.  The on-boarding process should then consist of a structured program whereby the new hire will rotate among the various departments to learn about their function at the company and how their duties and responsibilities compliment the other areas of the organization.

4. Following a 3 to 5 day rotation program the new hire should then be delivered to their department whereby they will receive additional training and support to learn about their job, their role and specific tasks that they need to accomplish.  This orientation should include them receiving their job description, telephone training, assignment of an e-mail and systems access.  The goal is to ensure that the new hire is given the tools to be successful on the job.

5.  Two to three weeks after thy have concluded the on-boarding orientation the new hire should receive a new hire survey which will allow them to provide feedback on the process.  The task is this final step of the process and will allow the new hire to share with HR and their manager what they have learned as well as their satisfaction with the on-boarding process.  The sharing of ideas and the success and/or areas for improvement in the on-boarding process will help progressive companies deal with their challenges and hopefully offer solutions for the future.

To learn more about our on-boarding survey tool, reporting and analysis please go to our website at:

Monday, August 12, 2019

What is Leadership?


People strive to be engaged in meaningful work and most of us seek out experiences that help us grow professionally. Companies that recognize and support this basic human goal are on the path to become employers of choice.

After our basic needs are fulfilled, an employee searches for meaning and a sense of purpose in a job.  People want to believe that they are providing a good or service that will help others.  If, in your role as a Human Resource professional, you aren’t articulating what you care about and how you plan to make a difference, then you will need to make changes in your approach in order to inspire your employees to ensure their full engagement.

Many leaders have a wrong idea of what constitutes true engagement as it is not attained through self-gratification but through developing a sense of purpose to support the broader good.  Once company leaders have identified and clearly articulated what they stand for, it’s up to the leadership team supported by Human Resources to build a bridge between the business’ purpose and the values of the employees.  When leaders communicate their ideas and values, listeners filter the message and decide whether to trust their management team. When the values and purpose resonate with your employees, they will be a partner in the company’s success.

Leaders and more specifically the HR department are the stewards of organizational energy as their purpose is to ensure organizational performance, direct talent and focus and invest energy from all the individual contributors in the service of the corporate mission. A purpose-driven leadership team ensures that the energy of each individual contributor is aligned with the organizational purpose.

One of our goals since we started our firm in 1999 has been to share information to assist HR professionals in making quality business decisions by providing current information on what is happening in the work environment.  Sharing how progressive companies deal with their challenges will hopefully offer you solutions for the future.

To learn more about our survey tool, reporting and analysis please go to our website at:


Wednesday, July 17, 2019

What is HR’s Role in the Development of Work Metrics?


The Human Resource profession is now driven by metrics.  Using metrics provides the professional with an excellent barometer of how satisfied and engaged employees are in the success of the business.   When metrics are utilized, and historical HR patterns are revealed executive management can better respond to the challenges that front-line managers are experiencing on the job.  Executive management can then focus on creating an environment where managers develop into leaders and act as change agents for our organizations.

A key goal for Human Resources is to ensure that managers are meeting the needs of their subordinates and leading their departments.  Managers need to be coaches, conduct quality performance reviews that challenge their staff and ensure that a creative and innovative work environment is fostered and maintained. Communicating the goals of the organization by sharing the strategy for the future are just a few of the duties and responsibilities of a high-performing manager.

So, how do we measure their successes and challenges?  One of the tools used to evaluate manager performance and effectiveness on the job is the employee survey.  Based upon our survey data areas of employee satisfaction with management are varied; however, several common positive themes surfaced when analyzing the respondents data.  In general, employees are satisfied with their jobs.  They understand and appreciate that management is operating the business efficiently, the respondents are treated with respect and their manager is generally a good coach.  The respondents also believe that the work environment is safe.  With respect to the statements focusing on employee management relations, the respondents gave this area a satisfaction rating of 3.90 (out of a 5 point scale) and this indicates moderate levels of satisfaction.  The great majority of employees believe that their manager will listen to their point of view and assist them in growing professionally.   In addition, the survey results indicate that management treats all individuals with respect. The statement, "My manager treats people the same regardless of race, gender, age, ethnicity or other differences" was given a question satisfaction rating of 4.18 or high levels of satisfaction.  The data indicates that diversity is encouraged and has become a part of the corporate culture.  Areas of improvement include eliminating favoritism, increasing communication and sharing more information about the challenges and successes of the organization.  The respondents would also like to learn more about the business strategy and how management plans to expand the business.

One of our goals since we started our firm in 1999 has been to share information to assist HR professionals in making quality business decisions by providing current information on what is happening in the work environment.  Sharing how progressive companies deal with their challenges will hopefully offer you solutions for the future.

To learn more about our survey tool, reporting and analysis please go to our website at:  http://www.innovative-hrsolutions.com

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