Top-performing organizations understand that employee engagement with the business is a key driver of business success. Satisfied and engaged employees are productive and customer focused. Engaged employees care about the future of the company and are willing to invest time, energy and effort to support the strategic direction and vision of the company. Engaged employees tend to produce greater results, have higher productivity, and remain with the company longer. As a result, organizations possessing high levels of satisfaction and engagement are more likely to be financially successful. Based upon our employee survey data outlined below are the key attributes that engaged employees demonstrate.
Demonstrate Satisfaction with their Career
Satisfaction with one’s career is a key driver of an engaged employee. Employees who enjoy their job, are satisfied with their career progression, successfully contribute to the success of the company and are more engaged and aligned with the business. Engaged employees will also remain at the organization longer which can result in less turnover. This directly impacts the bottom line.
Are Decision Makers
The ability to make decisions and be held accountable for those decisions builds trust between the employee and the leaders of the company. Challenging employees to take risks empowers and engages staff. Building trust between management and staff allows for those closest to the customer to make decisions that are based upon the current reality and typically results in more satisfied customers. Engaged employees are “take charge” individuals and are willing to take calculated risks.
Possess Excellent Communication Skills
The leaders of the organization need to be able to communicate the vision, values and mission of the company. Their efforts in sharing the strategy result in an informed employee base that understanding the successes and future challenges that the company may face. Leaders also need to listen to the employees and process the information in such a way that allows for all employees to contribute to success of the company.
Engaged employees examines problems and working with the team is able to provide a solution either independently or as part of a team. Engaged employees encourage a team approach to problem solving as a way to better support the customer. They will also seek out problems and view them as an opportunity and a challenge.
Finally, engaged employees are committed to their organization’s goals and values, they are motivated to contribute to organizational success, and are able at the same time to further enhance their own sense of purpose.