Five years ago, The Gallup Organization began creating a feedback system for employers that would identify and measure elements of worker engagement most tied to the bottom line--things such as sales growth, productivity and customer loyalty.
After hundreds of focus groups and thousands of interviews with employees in a variety of industries, Gallup came up with the Q12, a 12-question survey that identifies strong feelings of employee engagement. Results from the survey show a strong correlation between high scores and superior job performance.
Here are those 12 questions:
· Do you know what is expected of you at work?
· Do you have the materials and equipment you need to do your work right?
· At work, do you have the opportunity to do what you do best every day?
· In the last seven days, have you received recognition or praise for doing good work?
· Does your supervisor, or someone at work, seem to care about you as a person?
· Is there someone at work who encourages your development?
· At work, do your opinions seem to count?
· Does the mission/purpose of your company make you feel your job is important?
· Are your associates (fellow employees) committed to doing quality work?
· Do you have a best friend at work?
· In the last six months, has someone at work talked to you about your progress?
· In the last year, have you had opportunities at work to learn and grow?