Why Is Aligning the Business with a Corporate Human Capital Strategy Important?

Today, businesses that are successful have a strategic direction that is aligned with the employees to create a synergy between the business and talent.  Along with the effective execution of the business plan and strategy there are four key models that make a company successful.  These conditions, if met can put a company on the path to success.

Company Culture

Companies that are successful have a strong culture that is inclusive, collaborative, challenging and respectful.  A culture that encompasses these attributes will result in employees that are engaged, motivated, demonstrate high levels of performance and productivity.

Executive Leadership

Successful leaders are dependent upon a team approach that is communicative, supportive, engaged and holds their direct reports accountable for their decisions.  Leaders need to be developed and constantly challenged to ensure that the company continually innovates.  The leaders of the company also need to maintain the highest ethical standards as they set the tone for the organization and represent the company to the community.

Employee Talent Management

With technology changing the potential for a gap between the skill set and the new requirements of the job can develop into a talent management gap.  Employees need to be continually developed, mentored and given the opportunity to enrich one’s job is very important to the success of the company.

Corporate Structure

A corporate structure and understood by all employees is often more productive and responsive to the customer.  A structure that groups the business based upon client and customer relationships will often produce the best results by meeting the customer’s needs quickly and efficiently.

In conclusion, developing a strategy that aligns the leadership team with the employees, a culture that supports progressive talent development and a culture and structure that is understood by all supports a progressive business model.

What Can Employers Do Today to Manage Expectations and Improve Employee Satisfaction?

According to a recent survey of U.S. households by The Conference Board (2010), job dissatisfaction is widespread among workers of all ages across all income brackets in the United States. The study found that "only 45 percent of those surveyed say they are satisfied with their jobs, down from 61.1 percent in 1987, the first year in which the survey was conducted."  As employers today what can we do to turn around employee dissatisfaction on the job?  First, it is important to know that there are two different kinds of employee satisfaction.  Satisfaction with the daily tasks and the work that is considered to be the essential functions of the job and satisfaction relating to the working conditions such as employee and management relations, pay, teamwork and the people.

These two types of satisfaction are very different, and it helps for HR professionals to evaluate from both points of view.

For example, if your employees are dissatisfied with their current job, ask them for ways to enrich their job.  If the working conditions are unsatisfactory ask your employees to provide feedback on how to improve their work environment and personal interactions.

Finally, you will want to recognize that job satisfaction is influenced by your employee’s expectations.  What people look for or require from a job such as compensation, job security, autonomy, professional growth or independence varies and you can’t meet all of your employee expectations all of the time. 

What is Open Enrollment?

Each January company’s go through the annual process of implementing the benefit programs that their employees have become to rely on to protect themselves and their families. Key to the success of any benefit plans enhancement and rollout is the planning and associated communication of the new programs.

To assist the HR professional with the process of a successful plan is a 5 step program. These steps are:

1. Evaluate the employee needs either through a focus group or employee survey. This process will ensure that the benefit enhancements that you are considering are aligned with your employee needs.

2. Establish a budget that has been approved by the leaders of the organization for the benefit programs. Consider using percent of payroll as the method for determining the benefit budget.

3. Working with your benefit broker have them provide you with alternatives to plan design, employer subsidized programs and plan paid for in total by the employees. Choice is very important to employees and alternatives to meet the unique needs of your staff should be considered at every stage of the process.

4. Interview those providers that have been identified and determine their qualifications and ability to meet your needs. Do your due diligence by asking those hard questions, ensure that performance and service guarantees are in place and check references.

5. Communicate the new or enhanced programs to the employees by way of health fairs, webinars, and employee newsletters and all-hands meetings. Where possible provide one-on-one service to the employees to assist them in the process of maximizing and utilizing the programs.

If these 5 steps are followed HR professionals will be in a position to successfully implement the benefit programs that are so important to the employees.

Why is Employee Self-Service so Important in Today’s Business Environment?

First of all employee self-service is a process that allows employees to make updates with respect their personal information directly into the company’s HRIS or the third party administrators web site.  This access is applicable for benefit changes, address changes, time keeping and payroll monitoring.  Self-service also allows the employer to find out what the employee is thinking and how engaged they are through the survey process.  Employee ownership of their information is very important to the accuracy of records and the on-going communication between the company and their staff.  In order to automate and implement a self-service approach all the company needs to do is integrate their systems and establish kiosks for those employees that do not have a dedicated computer.  Today with the computers becoming very affordable migrating from a paper-based to electronic based format is very easy.

Consider implementing a self-service process as this will allow more time for the HR professionals on your staff to move away from processing paper to becoming more a business partner with the employees and management.

What is Certification and Why is it Important?

Today, many HR professionals in addition to have a college or advanced degree are certified through the Human Resources Certification Institute (HRCI).  The decision to become certified is a direct result of HR professionals wanting to have additional education which will make them more attractive for internal promotional opportunities or as an external candidate more competitive.  Certification by HRCI is available in 4 categories.  These categories are:

·         Professional in Human Resources (PHR^®)

·         Senior Professional in Human Resources   (SPHR^®)
·         Global Professional in Human Resources (GPHR^®) 
·         California Certification (PHR-CA^® and SPHR-CA^®) 

Key stages of certification process include:

Eligibility:  2 years of professional (exempt-level) HR work experience are required in order to take the test.

Plan:  Make a study plan by either joining one of the many classes offered by either a regional HR association or SHRM.  Classes typically last 13 weeks and are lead by a certified instructor who can walk you through the process and offer you tips on taking the test.  Attend each class, become engaged in the process of learning by asking questions, participating in the practice tests and read the material.

Create a Study Group:  Work with your fellow students outside of the class setting to test one another, share ideas and offer support.  Many of us have been out of school and need to have the support and knowledge of others to help us study and learn.

Schedule Your Test Date:  An important driver of success is the goal of taking the test and passing.  If you don’t schedule your test date the likelihood of success diminishes.

Clearly, employee certification is important in today’s competitive environment.

Why Do Employers Today Want Employee Engagement?

It would appear that the economy is starting to improve through various market indicators.  With this improvement comes increased competition and the turnover by key staff.  The engagement of employees and the reduction of turnover is very important for companies today and in the future.  An engaged workforce will assist companies in remaining competitive and productive.  Key elements of employee engagement are found in three main drivers of success.  These include:

Strong Employee/Management Relations:  An important driver of employee engagement is the individual employee’s relationship to their manger.  Is their manager supportive, an effective coach, honest and represents the high ethical values of the organization?   A manager that embodies these key elements will be a partner with the employee and secure their engagement.

Effective Communication:  Understanding how the company operates and the strategy for the future will allow the employee to become more engaged in the success of the organization by understanding where the company wants to be in the future.  Effective communication includes sharing the business plan and strategy, new products, financial performance and the vision for the future.

Job Satisfaction:  When employees at different levels in the organization enjoy the job and view their role at the company as challenging and contributing to the success of the company engaged employees are more included to give 110%, look for new ideas and be more creative.

Clearly, employee engagement is an important tool for the leaders of companies today to embrace and support.

Why Do Employers Today Want to Conduct an Employee Engagement Survey?

Today with employee access to the Internet readily available either through a personal work computer, the library or a company kiosk more employers today are able to devote the time and resources to find out what their employees are thinking.  Because surveys are quick and easy to administer company’s can obtain an accurate assessment of the organizational “climate” – What’s working well, and where do we need to improve? 

Employers are also finding out through an electronic based on-boarding survey what new hires are thinking in the first 60 to 90 days of employment or through an off-boarding survey ways to reduce turnover or find out if a specific department is experiencing management challenges.  Employee feedback will allow you to determine where you need to modify, eliminate or enhance HR programs.  Progressive organizations are utilizing this tool to make their work environment more aligned with employee expectations and the company’s financial resources.