Over the years technology has profoundly shaped
the Human Resources profession. Today,
with the internet the collection of timely and accurate survey data is not only
available to large companies but also too small to mid-size organizations that
want to evaluate and assess the pulse of their organization. With this new technology there are several
reasons to survey employees and if clients use the three pillars of employee
success to shape their human capital program success will be on the
horizon. The three pillars are importance,
satisfaction and engagement. Each of
these three pillars is discussed in detail below.
Importance
Employee surveys assist management in
determining the importance of the programs and policies at the company and
support by the employees for these established programs and policies. Surveys provide the data that will determine
how important or unimportant they are to the staff. A misalignment can lead to programs that are
not targeted, value-added or desired by the staff. Evaluating the importance of these programs
will help ensure that the alignment of
these polices compliment the core values of the company.
Satisfaction
General satisfaction and high levels of morale
determine how fulfilled, happy and content employees are. Typically, satisfied employees are more
successful in meeting their professional needs at work and the goals of the
company. Furthermore, high levels of
employee success in achieving the agreed upon goals and objectives will lead to
higher-performing organizations. Satisfied
employees are more productive and customer focused whereas low levels of
satisfaction can lead to less productivity and dysfunction among work teams.
Engagement
Engaged employees are more productive, customer
focused and have a heightened connection to their job. They also care about the future of the
company and are willing to invest time, energy and effort to support the
strategic direction, vision and mission of the company. Engaged employees will also tend to produce
greater results and will remain with the company longer. Organizations possessing high levels of
engagement are also more likely to be financially successful. Employee engagement with the business is a key
driver of business success. Disengaged
employees require more of your time to coach, manage, counsel and hold them
accountable.
What makes a company successful in today’s work
environment can be summarized by following the three pillars to employee success. Employees want managers who are good
listeners and support effective employee management relations. They also want opportunities for advancement
that will lead to a compensation program that recognizes excellence on the job
and finally, they want to work for a company that
functions effectively where employees play a key role in the decision making
process and are respected by their community.