The Human Resource profession is now driven by
metrics. Using metrics provides the
professional with an excellent barometer of how satisfied and engaged employees
are in the success of the business. When
metrics are utilized, and historical HR patterns are revealed executive
management can better respond to the challenges that front-line managers are
experiencing on the job. Executive
management can then focus on creating an environment where managers develop
into leaders and act as change agents for our organizations.
A key goal for Human Resources is to ensure
that managers are meeting the needs of their subordinates and leading their
departments. Managers need to be
coaches, conduct quality performance reviews that challenge their staff and ensure
that a creative and innovative work environment is fostered and maintained. Communicating
the goals of the organization by sharing the strategy for the future are just a
few of the duties and responsibilities of a high-performing manager.
So, how do we measure their successes and
challenges? One of the tools used to
evaluate manager performance and effectiveness on the job is the employee
survey. Based upon our survey data areas
of employee satisfaction with management are varied; however, several common
positive themes surfaced when analyzing the respondents data. In general, employees are satisfied with
their jobs. They understand and
appreciate that management is operating the business efficiently, the
respondents are treated with respect and their manager is generally a good
coach. The respondents also believe that
the work environment is safe. With
respect to the statements focusing on employee management relations, the
respondents gave this area a satisfaction rating of 3.90 (out of a 5 point
scale) and this indicates moderate levels of satisfaction. The great majority of employees believe that
their manager will listen to their point of view and assist them in growing
professionally. In addition, the survey
results indicate that management treats all individuals with respect. The
statement, "My manager treats people the same regardless of race, gender,
age, ethnicity or other differences" was given a question satisfaction
rating of 4.18 or high levels of satisfaction.
The data indicates that diversity is encouraged and has become a part of
the corporate culture. Areas
of improvement include eliminating favoritism, increasing communication and
sharing more information about the challenges and successes of the
organization. The respondents would also
like to learn more about the business strategy and how management plans to
expand the business.
One of our goals since we started our firm in
1999 has been to share information to assist HR professionals in making quality
business decisions by providing current information on what is happening in the
work environment. Sharing how progressive
companies deal with their challenges will hopefully offer you solutions for the
future.
To learn more about our survey
tool, reporting and analysis please go to our website at: http://www.innovative-hrsolutions.com
