As a result of our firm’s type of work we interact with clients from across the country from many industries. One common question that we hear over-and-over again is how I can make the survey process not just an HR initiative but rather a program to enhance the employee’s engagement with the company? If HR professionals adopt this five-step approach following the survey process the engagement survey will become more successful for not only the department but the company as well:
1. Study the survey results and initiate dialogue between managers, supervisors, teams and individual contributors to review the findings and identify priorities. Move as quickly as possible from dialogue to action planning, encouraging individual, team and collective ownership of the process at all levels.
2. Determine three to five action items at a time. They should be achievable to provide early wins in the process. Attempting to do too much at once limits success. Using the available reporting determine areas where satisfaction and engagement are low and identify challenges. Excellent benchmarks include previous surveys, the overall company ratings and the “market”. Use this tool to measure your success.
3. Ensure transparency, be inclusive and maintain ongoing communication. Provide feedback to managers and recognize that HR is there to support and facilitate the process and not fix the problems.
4. Establish accountability for improvement efforts and results and keep checking on your business partner’s progress. A key way to ensure that improvement is made by aligning the survey results with the performance management process.
5. Acknowledge and celebrate the improvements achieved as each goal or action item is brought to fruition. Continue to stress that the achievements made are a result of good planning and the company’s commitment to make improvement.
To learn more about the survey process please go to our website at: www.innovative-hrsolutions.com.