Top-performing organizations
understand that employee engagement with the business is a key driver of success.
Engaged employees are team players, productive and customer focused. Engaged
employees care about the future of the company and are willing to invest time,
energy and effort to support the strategic direction and vision of the organization.
Engaged employees tend to produce greater results, have higher productivity,
and remain with the company longer.
As a result, organizations
possessing high levels of satisfaction and engagement are more likely to be
financially successful. Based upon our employee
survey data outlined below are the four key attributes that engaged employees
demonstrate.
#1 Demonstrate Satisfaction
with their Career
Satisfaction with one’s career
is a key driver of an engaged employee.
Employees who enjoy their job, are satisfied with their career
progression, contribute to the success of the company and are more engaged and
aligned with the business. Engaged
employees will also remain at the organization longer which can result in less turnover. This directly impacts the bottom line.
#2 Are Decision Makers
The ability to make decisions
and be held accountable for those decisions builds trust between the employee
and the leaders of the company. Challenging
employees to take risks empowers and engages staff. Building trust between management and staff
allows for those closest to the customer to make decisions that are based upon
the current reality and typically results in more satisfied customers. Engaged employees are “take charge”
individuals and are willing to take calculated risks.
#3 Possess Excellent Communication Skills
The
leaders of the organization need to be able to communicate the vision, values
and mission of the company. Their
efforts in sharing the strategy result in an informed employee base that
understanding the successes and future challenges that the company may
face. Leaders also need to listen to the
employees and process the information in such a way that allows for all
employees to contribute to success of the company.
#4 Are Problem Solvers
Engaged employees examines
problems and working with the team is able to provide a solution either independently
or as part of a team. Engaged employees
encourage a team approach to problem solving as a way to better support the
customer. They will also seek out
problems and view them as an opportunity and a challenge.
Finally, engaged employees are
committed to their organization’s goals and values, they are motivated to
contribute to organizational success, and are able at the same time to further enhance
their own sense of purpose.